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Thursday June 18, 2026 3:15pm - 4:45pm MST
This session is designed to equip participants with key strategies for handling conflict effectively and maintaining professionalism in tense situations. The goals of the course, include using strategic communication and empathy to defuse difficult scenarios. Participants will explore how to handle verbal abuse, while redirecting and adapting.
Speakers
avatar for Arlene Anderson

Arlene Anderson

Trainer, Maricopa Co. Public Defender
Arlene Anderson is a Trainer with the Office of the Public Defender in Maricopa County, Arizona. She holds a Bachelor of Science in Criminology and Criminal Justice, Magna Cum Laude and a Master’s in Criminal Justice from Arizona State University. Arlene is recognized for her expertise... Read More →
avatar for Corey Dewayne Smith

Corey Dewayne Smith

Trainer, Maricopa Co. Public Defender
Corey Dewayne Smith is a United States Army JAG Corps veteran who has transitioned into criminal defense social work and leadership training. He is passionate about developing others and volunteers with several organizations that provide support and resources to leaders. As a nationally... Read More →
Thursday June 18, 2026 3:15pm - 4:45pm MST
TBA

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